Help and FAQs

Here are a selection of Frequently Asked Questions about our online store. If your question has still not been answered, please contact our Customer Care team on 020 8758 0044 or email mailorder@sweatshop.co.uk

1.

What is the cost delivery?

A £3.99 postage and packaging fee is applicable. Delivery to the Republic of Ireland is charged at £5.00 and the Channel Islands at £5.00.

2.

Do you deliver overseas?

We offer delivery using Royal Mail International Post to all major overseas destinations with postage and packing charged at £20.00. VAT will be deducted prior to payment being taken for all NON EU orders. All EU orders will be charged the standard VAT. All overseas orders are charged in pounds sterling.

3.

When can I expect to receive my order?

Please allow 5-8 days for delivery. Should any item be delayed, we will inform you of an expected delivery date. We ship using Royal Mail as our preferred method of shipping.

4.

Can I pay for Next Day delivery?

If the item(s) ordered are within our immediate stock, we can arrange to fast track and despatch your order on a next day service for an extra postage charge of £3 (UK orders only). This can be arranged by calling our Customer Care team on 0208 758 0044.

5.

How do I cancel an item/order?

To amend or cancel your order, please call our Customer Care team on 0208 758 0044.

6.

Can I use Sweatshop Gift Vouchers online?

Gift vouchers can be redeemed online and must be sent to: Sweatshop Mail Order, Unit 5 Fleming Way, Worton Road, Isleworth, TW7 6EU. Just contact us once you have placed your order online and advise that you will be sending gift vouchers as payment.

Gift vouchers must be sent Recorded Delivery as Sweatshop will not be held responsible for any vouchers that are lost in post.

7.

How do I return an item?

Should you wish to return an item, you can return it to Sweatshop Mail Order or any of our stores (excluding Harrods). We offer a 14 day no quibble refund or exchange, providing the item is unworn and in a resaleable condition.

We recommend all returns are sent recorded delivery. Postage cannot be refunded. This does not affect your statutory rights.

8.

Once you receive my return, how long should I expect to wait to receive my exchange?

Upon receipt of the item returned, we endeavour to re-ship the exchange item within 48 hours providing we have stock. Should we not have the item in stock you will be contacted.

9.

I returned an item for refund, when will this be refunded?

Upon receipt of the item, we endeavour to process the refund within 48 hours. The refund should take approximately 3-4 days to appear on your statement.

10.

Once my order is placed, is the item guaranteed as in stock?

Due to speed of sales, we cannot guarantee the availability of any item when you place your order. Wherever possible, we will endeavour to order the item in from one of our stores or the supplier direct in order to fulfill your order if it is not available in our warehouse.

11.

The item I require is not listed on your website. Does that mean you haven't got it?

If the item is a current fast selling item, it may be that it has sold out. Alternatively, if it is an item we do not currently stock, an order can be placed by calling our Customer Care team on 0208 758 0044.

12.

I have place my order but not been charged. Why is this?

We do not take payment until the order is ready for despatch.

13.

I have received a conformation email but have not entered payment information, what should I do?

A confirmation email will automatically be sent before payment information is entered; this is to allow our customers to pay by cheque or gift vouchers. Should you wish to proceed with the order, please call our Customer Care team on 0208 758 0044 who will be happy to take the necessary payment information. Alternatively, should you wish to cancel the order, please advise by email: mailorder@sweatshop.co.uk

14.

How do I sign up to receive special offers and Sweatshop catalogues?

You can sign up to receive our fantastic offers when you place an order, you can log into your account to change your preferences or you can sign up here for emails and/or catalogues.

15.

Can you offer technical advice online?

Our Customer Care team can offer advice on footwear and apparel; however, we do recommend you visit one of our stores for more in-depth personal advice.

16.

Where can I find a sizing guide?

View our size guide here.

17.

How do I contact Sweatshop?

Sweatshop Mail Order
Unit 5 Fleming Way
Worton Road
Isleworth
TW7 6EU

Opening Hours
Monday to Friday: 9.00am to 5.30pm

Telephone: 020 8758 0044
Email: mailorder@sweatshop.co.uk